Our Promise
Our Complete Guarantee Details
Everything you need to know about our three written guarantees for every project.
On-Time Guarantee
On-Budget Guarantee
Craftsmanship Warranty
Guarantee #1
100% On-Time Guarantee
We pay you $100 for every day we're late*
No contractor in Jacksonville offers this level of accountability. We're so confident in our scheduling that we put our money where our mouth is.
How it works:
- 1We provide a detailed project timeline with your contract, including start and completion dates
- 2If we finish even one day past the agreed completion date, we automatically pay you $100
- 3Payment continues at $100 per day until project completion
*Important conditions:
- See contract for complete terms and conditions
- Force majeure events (natural disasters, etc.) may extend timeline without penalty
- Client must provide reasonable access to work areas as scheduled
- Delays due to permit issues, weather, or client-requested changes are excluded
- Guarantee applies when project scope remains unchanged from original contract
Guarantee #2
100% On-Budget Guarantee
No surprise costs. Ever.*
Your quoted price is your final price. If we go over budget due to our error, we absorb the cost difference completely.
What's included:
- Detailed line-item estimates with material and labor costs clearly broken down
- Built-in contingency for normal construction variables
- Protection against material price fluctuations during your project
- Clear change order process for any client-requested modifications
*Important conditions:
- See contract for complete terms and conditions
- All change orders must be approved in writing before work proceeds
- Hidden conditions discovered during work (structural issues, code violations, invisible issues in walls/floors etc.) may require additional work
- Client-requested changes or upgrades will be quoted separately with approval
- Guarantee applies to original scope of work as defined in contract
Guarantee #3
10-Year Craftsmanship Warranty
We stand behind our work for a full decade
Most contractors offer 1-2 years. We offer 10 years because we use premium materials and master-level craftsmanship on every project.
What's covered:
- All installation workmanship including plumbing, electrical, tile, cabinetry and trim carpentry work
- Structural modifications and framing work
- Paint defects due to improper application
- Free repair of defective workmanship
What's NOT covered:
- Services performed by another party
- Material provided by the customer that differs from our standard product catalog
- Issues arising from lack of proper maintenance
- Damage caused after work by other contractors or DIY modifications
- Manufacturer defects in appliances, fixtures, or materials (covered by manufacturer warranties)
- Acts of nature (floods, earthquakes, hurricanes)
- Damage from accidents, misuse, or negligence
- Normal wear and tear from regular use or age of fixtures, including color fading of paint
How to claim warranty service:
Simply call us at 904-822-1470 or email with photos of the issue. We'll schedule an inspection within 48 hours and complete covered repairs at no charge.
Schedule Your Free In-Person Consultation Today
Meet with our team at your home to discuss your vision, get expert advice, and receive a detailed estimate — all at no cost and no obligation.
By calling, you consent to receive a text message in case we miss your call.